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TERMS & CONDITIONS

Booking Procedures

1) On receipt of your request to book service “Surf Lessons” our reservation staff will check for place availability at lesson and reconfirm the rates for the requested period.

2) On receipt of your request to book service “Surf Lessons and Accommodation” our reservation staff will check for place availability at lesson; will contact the guesthouse to check for room availability and reconfirm the rates for the requested period. If the guesthouse is fully booked we will suggest similar guesthouse standard and location.

3) We will send you an e-mail where will indicate payment due date and cancellation policy for required period. Please be advised that before we received your payment we keep the right to change the rates without prior notice, especially during the peak season dates.

Process 1, 2 and 3 will take around 24 hours if reservation is received during our office hours 09:00 a.m. – 18:00 p.m. every day (GMT0).
At this point we will ask you to reply and confirm or cancel your reservation.

There will be no incurred costs.

Reservation Method

Our reservation method is PREPAID BASIS. This means that full pre-payment is made to us and we will provide you with a “Confirmation Voucher” to be used for check-in.

Payment Conditions

  1. Payment by a bank transfer to our bank account.
  2. Payments in cash to our company representatives (ask for more information when booking)

If for some reason we do not receive the payment by the due date, we regret to have to cancel your reservation.

Once the payment is made, we will issue our “Confirmation Voucher” of which one copy will stay with us and one copy will be sent to you via e-mail (to be printed out by yourself).

Refunds

In order to receive a full refund for any cancellations or changes to your reservation you must notify the FilSurf School office 72 hours or three days before the start of your lesson in writing to info@filsurf.com. Any changes made after the cutoff deadline will be charged a €15 reprocessing fee.

Cancellations made 24 hours before the start of the lesson or no-shows will not be issued a refund.

Payment is your final confirmation; you will not receive any further notification.

If the full payment has been done before the trip, you will profit of following refunds:

  • 30 days or more prior to arrival: 80 % refund
  • 29 to 15 days prior to arrival: 50 % refund
  • 14 to 7 days prior to arrival: 25% refund
  • 6 to 1 day prior to arrival: no refund

Extension of Stay

Please note that if after arrival you would like to extend your stay, you should contact FilSurf School manager via tel. (+351) 91 44 265 91 or e-mail:info@filsurf.com.

Weather Conditions

In case of the bad conditions for surf practicing the planned surf lesson can have some changes. The organizer reserves the right to offer a suitable alternative program or reschedule the lesson to a suitable time.

Insurance

FilSurf School provides individual sport insurance during the surf course. In any case we advise you to take an insurance covering all risks of your trip.

Price Changes

FilSurf School reserves the right to adjust its prices under certain circumstances.

Privacy Policy

At FilSurf, we respect your privacy and take protecting it seriously.
We do not sell or share your information with anyone. We only collect information like your name, email address, mailing address, phone number, and billing information so we can provide the services described on this website. However we reserve the right to send you our newsletters.